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Escalation Pathways

Here’s how our escalation process works:

Updated over a year ago

Escalation Pathways

We understand that some situations need a higher level of attention. Here’s how our escalation process works:

  • Step 1: Connect with our support team through Intercom chat.

  • Step 2: If your issue requires specialized assistance, our support team will escalate your concern to a higher-level expert.

While timelines can vary, escalated issues are generally handled within 3 to 5 business days. We’ll keep you updated along the way, so you know exactly where your case stands.

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