This guide walks you through on how to update your personal profile details, edit your company information, and customize your user and notifications preferences within CyberPass for a personalized experience.
Prerequisites
An active CyberPass account.
Basic company information (Registration ID, company address, contact email, phone, logo, and website).
Note: The screenshots provided in this article are for demonstrative purposes only and do not represent live production data.
Step-by-Step Instructions
Step 1 — Navigating to Profile
Log into the CyberPass platform. Click on your profile avatar icon located at the top-right corner of the navigation bar to open the account dropdown menu. From the menu list, select Profile.
Step 2 — Configure User Personal Details
In the flyout panel, ensure you are on the User tab under Profile. Review or update your personal account information, including your Avatar, Fullname, Email, Phone, and Address. Click the edit icon (pencil) in the top-right corner to make modifications.
Step 3 — Configure Company Information
Switch to the Company tab located next to the User tab. Input your organization’s core details including Logo, Name, Registration Id, Address, About description, Website, Email, Phone, and upload any Banners.
Step 4 — Manage User Preferences
Re-open the top-right menu or navigate to Preferences in the side panel, then select the User sub-tab. Toggle display options such as the Welcome Section or Profile Completion widgets to customize your dashboard layout view.
Step 5 — Configure Notification Preferences
Click on the Notifications tab next to User within the Preferences menu. Customize your alert settings such as Certification updates, Certification Invitations, Product creation, etc., by toggling the respective switches on or off.
5. Key Notes
Automated Data Entry: Information entered in the Company profile automatically populates official compliance and certification documents generated on CyberPass.
Granular Alerts: Disabling critical notification toggles (like Certification Status Change) may cause you to miss time-sensitive compliance audit updates.
Editable Fields: You can update your profile, company details, or notification settings at any time by returning to these menus.
6. Troubleshooting
Issue | Fix |
I cannot edit my company's details or logo. | Ensure your user account has administrative permissions for your workspace. Standard users may only have read-only access to organizational details. |
I am not receiving email notifications for status changes. | Check the Preferences > Notifications tab to confirm that the specific alert toggle (e.g., Certification Status Change) is switched ON. Also, inspect your spam/junk folder. |