Frequently Asked Questions (FAQs)

If your email is already in the CyberPass database (notified by the team), click the link that is sent to your email to be redirected to CyberPass webapp, enter your registered work email and request a one-time password (OTP) sent to your inbox for initial login.

You'll be automatically prompted to set up a mandatory passkey using your browser's native WebAuthn dialog, enabling secure, phishing-resistant logins for future sessions via biometrics or device PIN.

Check spam/junk folders first, then request a new code from the login screen; if issues persist, verify your email with a CyberPass admin as it must match the registered vendor database entry.

Yes. Your User Detail email is used for your personal login and direct notifications, while the Company Detail email is intended for public-facing business inquiries and official correspondence.

No. Preferences are user-specific. Changing your AI Assistant options or Notification settings only affects your personal view and experience; your teammates will still see the AI features they have enabled.

No. The language selector changes the CyberPass interface (buttons, menus, and system labels). It will not translate the text within your uploaded documents.

No, work done in a Personal Workspace is strictly private and cannot be shared with anyone. If you need to collaborate, you must create a new Team/Shared Workspace.

Yes, your account shows a limit based on your subscription (e.g., 1/100), visible in your Profile view.

Compliance progress is tracked in the Certifications tab, where you can see real-time percentage bars and status labels like "ONGOING" or "CERTIFIED".

The member list displays your current usage against your limit (e.g., "2 / 20") in the top-right corner of the Members tab.

No, CyberPass supports only one designated Owner per workspace to ensure clear administrative control.

Dashboard is workspace-specific. Ensure you both have the same workspace selected in the top-left menu. If you are in your "Personal Workspace" and they are in a "Team Workspace," the KPIs will not match.

This status indicates that the lab or system requires more information. Click the Play (Continue Evaluation) icon in the Actions column to see which specific evidence or documentation is missing and needs your attention.

No. Audit logs are immutable to ensure compliance integrity. While you can update the product description, the log will simply record a new "UPDATE" action showing who made the change and when.

The Home section audit log is private and displays only your individual activity. To see team-wide actions, navigate to the Dashboard audit log.

It is recommended to include the version number or a unique suffix in the ID field. Within a single workspace, each Product Unique ID should be distinct to prevent data overlap during evaluations.

No. Adding a product simply places it in your library. You must manually initiate the process by clicking the Evaluate button and selecting the desired certification scheme.

No. The Invite Vendor capability is an exclusive feature for Lab Workspaces in CyberPass. Vendors primarily use the platform to manage their own products and respond to invitations sent by authorized labs.

Selecting a Personal Workspace is a permanent choice for that specific invitation. You will not be able to share the evaluation progress or documents with your colleagues. If this happens, the Lab must cancel the current invitation and send a new invitation to your corporate workspace.

You can monitor the status directly from your Home dashboard. Once the Vendor completes the acceptance steps, the invitation status will change from PENDING to ACCEPTED. Additionally, the Lab will receive an automated email notification confirming that the Vendor has joined the platform to begin the compliance evaluation.

No. While Manufacturers and Vendors use the AI Relevance Check and AI Compliance Suggestions to build their documentation, the AI Compliance Analysis Report is a specialized tool reserved for Laboratories to conduct or review final evaluations and gap analysis.

Yes, provided your Notification Preferences are correctly configured. Because the report can take up to 24 hours to process in the background, we recommend ensuring the "Report" notification toggle is active so you receive an automated email the moment it is ready.

No. All settings under the Preferences tab are user-specific. Changing your notification or AI preferences only affects your individual account and does not alter the experience for your teammates.