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General FAQs

Updated over a year ago

Common User Questions

What is CyberPass?

CyberPass is an IoT cybersecurity SaaS platform designed to streamline compliance with various cybersecurity standards for connected products. It's tailored to simplify the certification process for Labs, Notified Bodies, and Scheme Owners, making compliance as seamless as possible.

Who can benefit from using CyberPass?

CyberPass is especially useful for Labs, Notified Bodies, and Scheme Owners who need to manage compliance assessments and streamline the evaluation process. Manufacturers can also benefit, especially when they are collaborating with existing labs.

How does CyberPass assist in managing cybersecurity compliance?

CyberPass utilizes AI-powered tools to improve the efficiency of managing compliance with standards. Our AI features help users validate the relevance of responses, generate evidence-based answers, and provide comprehensive overviews that save time and enhance accuracy.



Onboarding Topics

How do I get started with CyberPass?

After you’ve had a conversation with our sales team, getting started will be super easy!
To get started, simply log in to your newly created account, complete your company profile, and add any relevant team members. We offer comprehensive guides that walk you through the onboarding process step by step.

What resources are available to help new users understand the platform?

New users have access to our Getting Started guide, onboarding tutorials, and interactive support via Intercom. These resources help users quickly understand key platform features.



Updates & Changes

How does CyberPass stay current with evolving cybersecurity standards?

CyberPass stays up to date by continuously monitoring changes in cybersecurity standards and incorporating these updates into the platform. We currently cover ETSI EN 303 645, EN 18031-1, -2, -3, and the UK PSTI Act, with more EU and international standards in the pipeline.

How will I be informed about updates or changes to the platform?

You’ll receive notifications about updates through newsletters and in-platform notifications, keeping you in the loop on any improvements or changes.



Pricing Model

What is your pricing model?

Our pricing model includes a subscription-based fee for access to the platform, plus certification fees depending on the type and scope of the certification being pursued.

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