What are the different certification levels offered by CyberPass, and what are their specific requirements?
​CyberPass offers multiple certification levels to fit varying requirements, from basic compliance checks to comprehensive assessments. Each level has specific documentation and evidence requirements, ensuring that products meet the respective standards at every step.

Which documents are necessary to initiate the certification process with CyberPass?
​You'll need to provide product specifications, technical documentation, and evidence that demonstrates compliance with the applicable standards. Our platform provides clear guidelines to help you gather these documents.

Can you outline the assessment process for obtaining certification through CyberPass?
​The assessment journey includes selecting your product, the applicable scheme, and the level of assessment. From there, you'll submit required evidence, which our AI helps validate for relevancy, ultimately saving you up to 40% of the time usually required for compliance evaluations.

How does CyberPass assist Labs, Notified Bodies, and Scheme Owners in supporting their customers in complying with various cybersecurity standards and regulations?
​CyberPass includes AI-driven tools to check the relevancy of responses against provisions, help users generate answers based on provided evidence, and assist Labs in assessing the comprehensive set of responses from their customers, ensuring accuracy and compliance.

Which compliance schemes does CyberPass support for connected product certification?
​CyberPass currently supports ETSI EN 303 645, EN 18031-1, -2, -3, and the UK PSTI Act. We are also working on integrating additional EU and international standards to cover a broader range of compliance needs.

How does CyberPass integrate with specific regional cybersecurity standards, such as ETSI EN 303 645?
​CyberPass offers detailed guidance and AI tools to assist in meeting ETSI EN 303 645 requirements, making the compliance process faster and more efficient for connected products.

What role does CyberPass play in EN 18031 compliance?
​CyberPass helps users ensure that their products meet the EN 18031 series standards by offering tools to collect and validate evidence efficiently, streamlining the assessment process.

How does CyberPass address the requirements of the UK PSTI Act scheme?

For the UK PSTI Act, CyberPass provides a structured assessment process that helps stakeholders align with the latest regulations, simplifying compliance for connected products in the UK market.

What should I do if I encounter issues accessing certain features on the CyberPass platform?
​Start by refreshing your browser. If the issue persists, check our FAQs or contact support through the chat icon for further assistance.

How can I resolve errors that occur during the assessment process on CyberPass?
​Errors during the assessment process can often be resolved by reviewing the provided guidelines and making sure all required documents are uploaded correctly. If the problem continues, our support team is available to help.

What steps should I take if I experience login problems with my CyberPass account?
​Ensure that your credentials are correct and that your internet connection is stable. If you're still having trouble, contact support via the chat icon.

When is it appropriate to attempt troubleshooting on my own, and when should I contact CyberPass support for assistance?

We recommend attempting troubleshooting for minor issues like login or simple navigation problems. If issues involve platform errors, difficulties during assessments, or you’re unable to resolve the issue quickly, it’s best to reach out to our support team for prompt assistance.