This guide walks you through on how to update your personal profile details, edit your company information, and customize your user and notifications preferences within CyberPass for a personalized experience.
Prerequisites
Active CyberPass account.
Access to the Profile section via the CyberPass homepage sidebar.
Required details for updates (e.g., new contact info, company logo, documents).
Note: The screenshots provided in this article are for demonstrative purposes only and do not represent live production data.
Step 1 — Accessing Your Profile
From the main CyberPass sidebar, click on the "Profile" in the bottom left of the page. This will open the Profile page, defaulting to the User tab.
Step 2 — Updating Personal Details
This is step is required to ensure your profile contains a minimum of accurate information (such as Avatar, Name, Email, etc.) so colleagues and partners can easily identify and contact you, facilitating efficient communication and collaboration, and streamlining support request routing.
In the User Details panel, click the pencil icon on the top right to enable editing. You can update the following:
Avatar: Click the current avatar image to upload a new one.
Full name, Email, Phone, Address: Edit the fields as necessary.
Step 3 — Editing Company Information
This step aims to maintain correct, public-facing company data and provide necessary documents for certification workflows.
Click the Company tab next to the User tab to navigate to the company settings.
In the Company Details panel, click the pencil icon to edit key information:
Logo: Click the current logo to upload a new one.
Name, Registration ID, Address, About, Website, Email, Phone: Update these details. On the right, in the Company Documents panel, you can upload or manage Banners and Brochures.
Step 4 — Managing Preferences and Notifications Settings
Click the Preferences tab to customize system behavior and notifications.
For User Preferences, toggle the switches to control the visibility of optional profile elements:
Welcome Section
Profile Completion
For Notifications Preferences, you can as toggle switches for receiving certifications notifications in your email inbox. For instance, when a certification procedure starts or when a procedure step change in the certification process.
Key Notes
Passkeys provide phishing-resistant, passwordless authentication and are strongly recommended for securing vendor access to CyberPass.
Passkey setup after the first OTP login is mandatory; you must complete this step before you can continue using the platform.
If you change devices or browsers, you may need to use your stored passkey (via your device or account’s sync) or ask your admin to help you regain access if you can no longer authenticate.
Troubleshooting
Issue | Fix |
I can't upload a new company logo. | Check the file size and format. Most systems restrict image files to specific types (e.g., JPG, PNG) and maximum sizes. |
I'm still receiving emails for notifications I turned off. | Ensure you are on the correct Profile and that the corresponding notification toggle is switched to the OFF position in the Preferences tab. Wait a few minutes for changes to take effect. |
My address/phone number won't save. | Ensure all required fields (if any) are filled and the data is entered in the correct format (e.g., phone number should only contain numbers and standard characters). |