Need a Helping Hand? We’re Here to Help!
At CyberPass, we want to ensure your experience is as smooth as possible. Whether you have a quick question or a complex technical inquiry, our support team is just a click away.
How to Reach Us
You can access our support hub directly within CyberPass by clicking the Headset Icon located in the top right corner of your dashboard. Once opened, you have three ways to get the answers you need:
Search for Help: Use the search bar to find instant answers across our extensive library of guides—from account activation to workspace management.
Send us a Message: Start a direct conversation with our support team for personalized assistance.
Track Conversations: View your previous tickets and ongoing discussions in the Messages tab.
Support Availability
Our team is dedicated to providing timely and effective solutions during the following hours:
Hours of Operation: 9:00 AM – 6:00 PM (Paris Time / CET).
Response Time: We aim to respond to all inquiries within one business day (excluding weekends).
Pro Tip: If you’re reaching out outside of business hours, feel free to leave your message anyway! We’ll dive into it as soon as we’re back online.
No matter the challenge, don’t hesitate to start a conversation. We’ve got your back!