This guide provides an overview of how to interpret real-time compliance metrics and manage ongoing assessments from your central dashboard. By mastering these tools, you can track certification lifecycles and quickly access essential evaluation documents.
Prerequisites
Active CyberPass account.
Access to a specific shared or personal workspace.
Basic understanding of your product portfolio.
Note: The screenshots provided in this article are for demonstrative purposes only and do not represent live production data.
Step-by-Step Instructions
Step 1 — Selecting Your Workspace
Dashboard data is workspace-specific. Ensure you have selected the correct workspace from the top left-hand sidebar to view its unique KPIs and evaluation statuses.
Step 2 — Reviewing High-Level KPIs
The top section of your dashboard features two real-time tiles providing a snapshot of your workspace’s productivity and compliance health. These metrics update instantly as actions occur within the workspace.
Created Products: Displays the total number of product entries currently in your library.
Certified Products: Shows the total count of products that have successfully completed the FIDO certification flow and hold valid status.
Step 3 — Analyzing Evaluation Statuses
The Evaluation Status donut chart provides a visual breakdown of your entire portfolio's health. Each status represents a specific phase of the compliance journey:
Status | Description |
1. Ongoing | Documentation and evidence gathering are currently in progress by the provider and are not yet complete. |
2. Submitted | All information has been sent and is awaiting formal review or assessment by the lab. |
3. Reviewing | The lab is actively reviewing the submitted documents, results, or compliance evidence. |
4. Inconclusive | The assessment could not reach a result due to missing information; further action is required to clarify the process. |
5. Certified | The product has successfully met all requirements for the standard and is officially certified. |
6. Failed | The assessment did not meet the necessary criteria, and remediation is required before retrying. |
7. Archived | The record is kept for reference but is no longer active for current compliance activities. |
8. In Force | The certification is currently valid, active, and in effect. |
9. Expired | The validity period has ended, and renewal or re-assessment may be required. |
10. Withdrawn | The certification has been removed and is no longer recognized as valid. |
11. Suspended | The certification is temporarily on hold, often due to non-compliance, until issues are addressed. |
Key Notes
Real-Time Data: All KPIs and progress bars update instantly as actions are completed within the platform.
Universal View: Dashboard views are identical for all roles within a team workspace, ensuring the entire team sees the same source of truth.
Troubleshooting
Issue | Fix |
KPIs show "0" unexpectedly. | Verify you are in the correct workspace. Switching workspaces filters all data dynamically. |
Certificate won't download. | Ensure the status is Certified or In Force. Expired or Withdrawn certifications may have restricted access. |